Contact information
Last updated: June 08, 2026
CONTACT US
If you have any questions about your order, returns, shipping, or general inquiries, you can contact us using the details below.
We aim to respond within 1–2 business days.
COMPANY INFORMATION
Frederik Jünger & Malte Rüngeling GbR
FurlioPets
Am Weserufer 12a
34359 Reinhardshagen
Germany
This is our primary contact method for:
- Order support
- Shipping questions
- Returns & refunds
- Product inquiries
- Privacy-related requests
PHONE
📞 +49 175 6915745
(Available for urgent matters. Email is preferred for faster response.)
CUSTOMER SUPPORT HOURS
Monday – Friday
09:00 – 18:00 (CET)
Responses may be slower on weekends and holidays.
ORDER SUPPORT
If your inquiry is about an order, please include:
- Order number
- Full name used at checkout
- Brief description of your request
This helps us resolve issues faster.
LEGAL REQUESTS
For legal inquiries (e.g. data protection, withdrawal requests, or refunds), please contact us via email at: